Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Welcome to our ice skating lessons website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website and use our services related to ice skating instruction and training programs.

Information We Collect

Personal Information

When you register for our ice skating lessons or contact us, we may collect the following personal information:

Full name and contact details (email address, phone number)
Age and date of birth (for appropriate lesson grouping)
Emergency contact information
Medical information relevant to ice skating safety
Skating experience level and previous training history
Payment information for lesson fees
Photos and videos for progress tracking (with explicit consent)

Technical Information

We automatically collect certain technical information when you visit our website, including IP addresses, browser type and version, operating system, referral sources, page views, and website navigation patterns. This information helps us improve our website functionality and user experience.

How We Use Your Information

We use your personal information exclusively for legitimate purposes related to providing high-quality ice skating instruction and maintaining our service quality.

Your information is used to:

Schedule and organize ice skating lessons according to your skill level
Communicate important information about lessons, schedule changes, and safety protocols
Process payments and maintain financial records
Ensure safety during ice skating activities by maintaining medical and emergency contact information
Track your progress and customize instruction methods
Send promotional information about new programs and special offers (with your consent)
Comply with legal obligations and resolve disputes

Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server storage, regular security audits, and limited access controls for staff members who require information to perform their duties.

All payment information is processed through secure, PCI-compliant payment processors, and we do not store complete credit card information on our servers.

Your Rights Under GDPR

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access: Request copies of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request limitation of how we process your data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to processing of your personal data for specific purposes
Right to Withdraw Consent: Withdraw consent for data processing at any time

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in the following circumstances: with ice rink facilities where lessons are conducted (for safety and scheduling purposes), with payment processors for transaction completion, with emergency services if required for safety reasons, or when required by law or legal proceedings.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Student records are typically maintained for seven years after the completion of lessons for insurance and legal purposes. You may request earlier deletion of your data, subject to our legal obligations.

Cookies and Tracking Technologies

Our website uses essential cookies to ensure proper functionality and optional analytics cookies to understand user behavior and improve our services. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Children's Privacy

We take special care in protecting the privacy of children under 16 years of age. Parental or guardian consent is required for enrollment, and we implement additional safeguards for processing children's personal data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent website notices. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

International Data Transfers

If we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other legally approved mechanisms to protect your privacy rights.

For questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer through the contact methods provided on our website. We are committed to responding to all inquiries promptly and professionally.